GutterGuys Inc Frequently Asked Questions

Founded in 2003 | Free Estimates | Family Owned

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Gutter Guys craftsmanship policy and warranty 


1.  Gutter guys prides itself in not only providing the best customer service but also the best recommendations for installing gutters to ensure proper water flow around your home. We offer a 1 year craftsmanship warranty on every job. This means that if you are having gutter issues that were not caused by abnormal weather conditions we will repair the issue at no cost to you up to one year from the installation date.


2.  We also have a recommendation policy to states if you decide to not agree to our recommendations for installation as we see best and you then have gutter issues with water flow or any issue related to our recommendations you have voided the warranty above and will be charged according to the correction that needs to be made if we are called to come back.

Frequently Asked Questions

  • Does Gutterguys Co handle commercial roofing in the Charlotte area?

    Yes, Gutterguys Co serves commercial roofing customers in the Charlotte area, including Kings Mountain and surrounding communities. Whether you need a new roof installation, a repair, or a full replacement on a commercial building, the team works on both flat and sloped commercial roof systems.

  • How do I know if my commercial flat roof needs repair or a full replacement?

    If your TPO or EPDM flat roof has isolated leaks, minor membrane separation, or small punctures, a targeted repair is usually the right call. Widespread cracking, chronic ponding water, failing seams across large sections, or a roof nearing the end of its service life typically signal that a full replacement will be more cost-effective than repeated repairs.

  • Do you handle emergency commercial roof leaks after storms in the Charlotte area?

    Yes, Gutterguys Co responds to emergency commercial roof leaks caused by storm damage in the Charlotte area. Getting the leak contained quickly limits interior damage and keeps your business operational — visit our emergency storm damage repair page to request urgent help.

  • What types of commercial roofing systems does Gutterguys Co install?

    Gutterguys Co installs flat commercial roofing systems including TPO and EPDM membranes, which are among the most common low-slope solutions for commercial buildings. The right system depends on your building's structure, budget, and long-term maintenance goals.

  • Can Gutterguys Co replace a flat commercial roof on a building that needs to stay open during construction?

    Commercial roof replacements are routinely phased or scheduled to minimize disruption to a working building. A roofing contractor can section off the work area and coordinate staging so your business operations are not fully halted during the project.

  • How long does a commercial flat roof typically last in the Charlotte, NC climate?

    A properly installed TPO or EPDM flat roof in the Charlotte area generally lasts 20 to 30 years with routine maintenance. The region's heat, UV exposure, and storm activity can accelerate wear, so annual inspections help catch small issues before they shorten the roof's lifespan.

  • What is the difference between a commercial roof repair and a commercial roof replacement?

    A repair addresses specific damaged areas — patching a membrane, resealing a flashing, or clearing a blocked drain — while a replacement involves removing the existing roofing system and installing a new one across the entire roof surface. The condition, age, and extent of damage on your roof determine which option makes more sense.

  • How soon should I get my commercial roof inspected after a major storm near Kings Mountain or Charlotte?

    You should schedule a commercial roof inspection within a day or two after any major storm, even if you do not see obvious interior leaks. Storm damage to membrane seams, flashing, and drainage systems often develops slowly and may not show up inside until the damage is already extensive.

  • Does Gutterguys Co work on both sloped and flat commercial roofs?

    Yes, Gutterguys Co works on both flat low-slope commercial roofs and sloped commercial roof systems. Flat roofs are most common on retail, warehouse, and office buildings, while sloped systems appear on churches, schools, and mixed-use commercial structures.

  • Is commercial roofing work different from residential roofing, and why does it matter who I hire?

    Commercial roofing involves different materials, larger surface areas, drainage design, and code requirements than residential work. Hiring a contractor experienced specifically in commercial systems — not just residential shingle work — helps ensure the installation or repair meets building codes and performs correctly over time.

  • Do you offer free estimates?

    Yes, we offer free estimates on our roofs and gutters. Give us a call today to get started with our quality services!

  • Are you licensed and insured?

    Yes, we are licensed and insured. We have more than 19 years of industry experience and are associated with GAF Roofing, Certain-Teed, Tamco, and PVC flat roofing. To find a reliable roofer, give us a call today.

  • Do you offer gutter services?

    Yes, we offer many gutter services. We offer gutter repair, cleaning, leak protection, and copper work. We also have an assortment of gutter colors to choose from to best match your home. If you need help with your gutters, choose Gutter Guys Inc.

  • Do you offer financing?

    Yes, we offer financing. Your roof is one of the most important investments for your home, so you can't wait too long if it needs to be repaired. Give our roofer a call for more information on our financing options. Financing is subject to credit approval.

  • Do you install roofs?

    Yes, we install a wide variety of roofing systems, including Shingle, Slate, Copper, and Standing-Seam Metal roofs. Whether you're building new or replacing an existing roof, our experienced team ensures top-quality craftsmanship and materials.

  • Do you install siding?

    Yes, we do. As a fully licensed general contractor in both South Carolina and North Carolina, we've completed numerous siding projects for residential and commercial properties.

  • Do you offer extended warranties on roofing?

    Yes, we do. The type of extended warranty available depends on the roofing system you choose. Many of our roofing products come with manufacturer-backed warranties, and we also offer extended workmanship warranties for added peace of mind. During your consultation, we'll explain the warranty options available for your specific project so you can make an informed decision.

  • How early should you prep for storms?

    Don't wait until a storm is headed your way to think about your roof and gutters. The best time to prepare your home is weeks — or even months — before severe weather arrives. A small roofing issue or clogged gutter can quickly turn into major water damage during heavy rain and high winds. Routine inspections and preventative maintenance help protect your home, your investment, and your peace of mind.

  • What are your main service areas?

    GutterGuys & Roofing Guys serves residential and commercial customers throughout our North Carolina service regions and the Columbia, South Carolina area.